The delivery of care and services at St Andrew’s Toowoomba Hospital must comply with external standards, which include routine hospital accreditation by the Quality Innovation Performance (QIP) and the National Safety and Quality Health Service Standards developed by the Australian Commission on Safety and Quality in Healthcare and endorsed by Federal Government for implementation nationally.


St Andrew’s Toowoomba Hospital completes ongoing accreditation with QIP to provide assurance to consumers and health service regulatory bodies that our services are safe and of a high quality. Accreditation with QIP is a formal process where an external body conducts an onsite review of a facility to ensure that the organisation meets a set of agreed health care standards.

St Andrew’s will undergo accreditation in the beginning of 2020.

National Safety and Quality Health Service Standards

A major component of accreditation is achieving compliance with the set of National Safety and Quality Health Service (NSQHS) Standards. The standards demonstrate a nationally consistent statement of the level of healthcare consumers should be able to expect Australia-wide.

The National Safety and Quality Service Standards address the following areas:

  1. Governance for Safety and Quality in Health Service Organisations: Ensuring integrated governance systems are in place to maintain and improve the safety and quality of patient care.
  2. Partnering with Consumers: Having a health service that is responsive to consumer feedback and actively seeks consumer involvement in service planning and development.
  3. Preventing and Controlling Health Care Associated Infections: Preventing patients from acquiring preventable health care associated infections and effectively managing infections when they occur.
  4. Medication Safety: Ensuring clinicians are competent to safely prescribe, dispense and administer appropriate medicines to informed patients.
  5. Patient Identification and Procedure Matching: Correctly identifying all patients whenever care is provided and ensuring that the correct procedure occurs to the correct patient.
  6. Clinical Handover: Ensuring there is a timely, relevant clinical handover that supports appropriate ongoing clinical care.
  7. Blood and Blood Products: Ensuring that blood and blood products are given in an appropriate and safe manner.
  8. Preventing and Managing Pressure Injuries: Preventing patients from developing pressure related injuries and effectively managing pressure areas when they occur.
  9. Recognising and Responding to Clinical Deterioration: Ensuring a patients clinical deterioration is always escalated in a timely manner and appropriate action is taken.
  10. Preventing Falls and Harm from Falls: Reducing the incidence of patient falls and minimising harm from falls.