Risk Management

St Andrew’s Toowoomba Hospital is committed to establishing an organisational culture that ensures risk management is an integral part of organisational objectives, strategic plans and all management systems.
St Andrew’s Toowoomba Hospital has a focus on providing a systems approach where the systems in place are considered rather than the act or omission of individual employees. A reporting culture is encouraged at all levels of staff, with a ‘no-blame’ or 'just' response to all reporting. Employees must feel free to report all hazards, near misses and minor incidents without fear or punishment.
The risk management process includes:
Identification of substantial risks
  • Assessment and prioritisation of those risks
  • Identification of appropriate actions to manage risk; and
  • Implementation of the action and evaluation of their effectiveness
  • Maintenance of a Risk Register and Risk Register Action Plan detailing controls in place
St Andrew's maintains a risk register which is a register to maintain documentation of risks, identification of the level of the risk, risk prioritisation and planning of action to be taken.
The risk register addresses risks in the following areas: 
  • Clinical Risk: Risks associated with patient safety management.
  • Financial Risk: Risks that would have a negative financial impact on the hospital.
  • Facilities Risk: Risks associated with emergency procedures management such as fire and safety or security.
  • Human Resource Management Risk: Risks associated with staff performance and skills.
  • Operations Risk: Risks associated with hospital reputation, i.e. complaints management, media management, customer service.
  • Information Systems Risk: Risks associated with the Information Technology systems and privacy.
  • Workplace Health & Safety Risk: Risks associated with staff safety.
  • Environmental Risk: Risks related to the external environment.



Find A Specialist

The hospital employs approximately 500 staff with over 270 credentialed Visiting Medical Officers providing services to 22,500 patients annually.


Learn More

Hospital Map

St Andrew's Toowoomba Hospital is a 137-bed, acute care private hospital situated on the north-western side of Toowoomba.

Learn More

Job Opportunities

St Andrew's Toowoomba Hospital values the contribution of all of our staff. We recognise that retention of staff is as important as recruitment!



Learn More

News & Events

A Surgical First for Women’s Health

Women in the Toowoomba and Darling Downs region suffer...
10 Apr 17 | Read More

Donation Provides “Breath of Fresh Air” for Terminally Ill Patients

The St Andrew’s Palliative Care Support Program, provi...
14 Mar 17 | Read More

Hospital Accreditation

St Andrew’s Toowoomba Hospital is a teaching hospital for the University of Queensland (UQ) and is member of the Australian Private Hospital’s Association (APHA) and the Private Hospital’s Association of Queensland (PHAQ). The hospital is also accreditated with the Australian Council on Healthcare Standards (ACHS).