Quality Standards in Health Care

The delivery of care and services at St Andrew's Toowoomba Hospital must comply with external standards, which include routine hospital accreditation by the Australian Council on Healthcare Standards (ACHS) and the National Safety and Quality Health Service Standards developed by the Australian Commission on Safety and Quality in Healthcare and endorsed by Federal Government for implementation nationally.
St Andrew's Toowoomba Hospital completes ongoing accreditation with ACHS to provide assurance to consumers and health service regulatory bodies that our services are safe and of a high quality. Accreditation with ACHS is a formal process where an external body conducts an onsite review of a facility to ensure that the organisation meets a set of agreed health care standards.
St Andrew's Toowoomba Hospital underwent an organisation wide survey with ACHS in April 2014. Full accreditation was maintained for four years with an organisation wide survey due in 2016.
National Safety and Quality Health Service Standards
A major component of accreditation is achieving compliance with the set of National Safety and Quality Health Service (NSQHS) Standards. The standards demonstrate a nationally consistent statement of the level of healthcare consumers should be able to expect Australia-wide.
The National Safety and Quality Service Standards address the following areas:
  1. Governance for Safety and Quality in Health Service Organisations: Ensuring integrated governance systems are in place to maintain and improve the safety and quality of patient care.
  2. Partnering with Consumers: Having a health service that is responsive to consumer feedback and actively seeks consumer involvement in service planning and development.
  3. Preventing and Controlling Health Care Associated Infections: Preventing patients from acquiring preventable health care associated infections and effectively managing infections when they occur.
  4. Medication Safety: Ensuring clinicians are competent to safely prescribe, dispense and administer appropriate medicines to informed patients.
  5. Patient Identification and Procedure Matching: Correctly identifying all patients whenever care is provided and ensuring that the correct procedure occurs to the correct patient.
  6. Clinical Handover: Ensuring there is a timely, relevant clinical handover that supports appropriate ongoing clinical care.
  7. Blood and Blood Products: Ensuring that blood and blood products are given in an appropriate and safe manner.
  8. Preventing and Managing Pressure Injuries: Preventing patients from developing pressure related injuries and effectively managing pressure areas when they occur.
  9. Recognising and Responding to Clinical Deterioration: Ensuring a patients clinical deterioration is always escalated in a timely manner and appropriate action is taken.
  10. Preventing Falls and Harm from Falls: Reducing the incidence of patient falls and minimising harm from falls.
For a full explanation of each of these standards and what they mean, visit the National Safety and Quality Health Service Standards page at: www.safetyandquality.gov.au


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The hospital employs approximately 500 staff with over 270 credentialed Visiting Medical Officers providing services to 22,500 patients annually.


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St Andrew's Toowoomba Hospital is a 137-bed, acute care private hospital situated on the north-western side of Toowoomba.

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St Andrew's Toowoomba Hospital values the contribution of all of our staff. We recognise that retention of staff is as important as recruitment!



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Hospital Accreditation

St Andrew’s Toowoomba Hospital is a teaching hospital for the University of Queensland (UQ) and is member of the Australian Private Hospital’s Association (APHA) and the Private Hospital’s Association of Queensland (PHAQ). The hospital is also accreditated with the Australian Council on Healthcare Standards (ACHS).