Consumer Engagement

St Andrew's Toowoomba Hospital strives to continuously improve our services by evaluating our performance through consultation with consumers when planning new services and inviting our patients for feedback about their stay. Some of the ways we work to include our consumers are:

  • Consumer participation on our Consumer Engagement Forum (If you have an interest in participating on our current or future Forums please let staff know during your stay with us)
  • Invitation to consumers to review our brochures/ publications when we review or develop them to ensure that they are easy to read and understand. Brochures under development are also reviewed as an agenda item at the Consumer Engagement Forum.
Patient Feedback
We use an external independent survey company, Press Ganey, to survey our Inpatients and Day Patients every 2 years.
 
Inpatient Survey Results:
St Andrew's Toowoomba Hospital (SATH) performed better than all other benchmark groups in the Press Ganey National Database in the 2013 inpatient satisfaction survey.

 

 

Day Patient Survey Results:
St Andrew's Toowoomba Hospital's (SATH) overall hospital rating in the Press Ganey 2013 Day Surgery Patient Satisfaction Survey was at the top of the total national database of 143 facilities, and at the top of the Day surgery units with a similar patient through-put where there were 25 facilities. SATH was ranked 99 in both of these categories.
 

Find A Specialist

The hospital employs approximately 500 staff with over 270 credentialed Visiting Medical Officers providing services to 22,500 patients annually.

 

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Hospital Map

St Andrew's Toowoomba Hospital is a 137-bed, acute care private hospital situated on the north-western side of Toowoomba.

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Job Opportunities

St Andrew's Toowoomba Hospital values the contribution of all of our staff. We recognise that retention of staff is as important as recruitment!

CHECK OUT OUR VACANCIES AVAILABLE!

 

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News & Events

A Surgical First for Women’s Health

Women in the Toowoomba and Darling Downs region suffer...
10 Apr 17 | Read More

Donation Provides “Breath of Fresh Air” for Terminally Ill Patients

The St Andrew’s Palliative Care Support Program, provi...
14 Mar 17 | Read More

Hospital Accreditation

St Andrew’s Toowoomba Hospital is a teaching hospital for the University of Queensland (UQ) and is member of the Australian Private Hospital’s Association (APHA) and the Private Hospital’s Association of Queensland (PHAQ). The hospital is also accreditated with the Australian Council on Healthcare Standards (ACHS).