Admission Call Centre –
Once a patient has been booked for admission into St Andrews the treating doctor will give the patient an admission pack. Patients needs to complete both sides of the Admission Form and return it to the Admission Call Centre as soon as possible prior to the admission date in the supplied Reply Paid Envelope, or in person by dropping it in to the collection box in the main hospital foyer. The patient will receive a phone call from the Admission Call Centre. During this call the patients health fund details will be confirmed and the patient will be quoted for any out of pocket expenses that may result from being hospitalised. The Patient will also be given an appointment to speak to our Nursing staff for Clinical Pre-admission assessment
Clinical Pre-admission Clinic
At St Andrew’s Toowoomba Hospital a specialist registered nurse will assess each patient prior to their actual admission to hospital. This assessment includes obtaining your medical history, provides you with information about your impending procedure, offers you the opportunity to ask questions about what to expect during your stay in hospital and assists you to plan for your discharge home. The pre-admission information exchange aims to remove the fear of the unknown for patients. It also helps the hospital to prepare for each patient’s individual needs. Pre-admission assessments may be made over the telephone in some cases however patients requiring major procedures are required to visit the Pre-admission Clinic in person for a more thorough clinical assessment.
This particular service forms a valuable part of the pre-admission process at St Andrew’s Toowoomba Hospital. An appointment is arranged at the request of your admitting Visiting Medical Officer and appointments are booked in the same manner as the Pre-admission Clinic. The pre-anaesthetic service provides a thorough assessment by a specialist Anaesthetist for patients with medical conditions prior to impending anaesthesia and surgery. In some cases, patients may be referred from this clinic for further testing and assessment prior to surgery.
Surgical Admission Centre
All Patients admitted to St Andrew’s Toowoomba Hospital on the day of their procedure will present to our Day Hospital/Surgical Admission Centre. Located within the operating room complex, the Day Hospital/Surgical Admission Lounge contains 5 private consultation rooms, comfortable chairs, recliners, televisions and magazines to ensure each patient’s comfort and privacy while waiting for their procedure. Patients are admitted, prepared for their procedure, seen by their anaesthetist and transported directly to the operating room from this central location.