Patient Assistance

Contact : 4631 4613


Understanding private health insurance coverage can be difficult for patients wishing to access private hospitals.


At St Andrew’s Hospital Toowoomba, a special telephone service has been introduced to assist the community with understanding their private health insurance, provide quotations for uninsured patients and share information relation to new services at the hospital. 


You may assign payment of your accounts by your health fun direct to the Hospital.  To assist, we require your contribution details and completion of a claim form.  The process may have commenced on admission.


Where your health insurance may not fully cover your Hospital fees, the balance is payable by you as arranged during your admission interview.  Patients are urged to contact their private health fund in the first instance, followed by contacting St Andrew’s Hospital Toowoomba  should further assistqnce be required.  All major credit cards and EFTPOS facilities are available for payment of accounts.


Discharge Arrangements


Your doctor will inform nursing staff when you are to be discharged.


Each morning the Ward Clerk notifies the staff at the Main Receiption of all scheduled departures for the hospital.  When departing the hospital, the nursing staff will escort you to the Main Receiption where the staff will advise yo of any miscellaneous expenses incurred, arrangement for finalization of any outstanding accounts and ensure all relevant documentation, such as health fund claim forms, are signed.


Upon departure, please ensure that you have any x-rays, medications, prescriptions and all of your belongings.


Spiritual Care


Chaplaincy Services/Pastoral Care


A stay in Hospital often brings changes to your life and the lives of your loved ones.  Chaplaincy and Pastoral Care is committed to support, care and compassion for you and those around you. Our goal is to care just as Jesus did.


Our Pastoral Care team consists of representatives from various religious groups from around Toowoomba.  Pastoral Care workers visit patients and/or their families who are in need of assistance, help, support, Bible reading or Prayer.  The Pastoral Care team is dedicated to providing spiritual and emotional support all, regardless of their beliefs.


We are available 24/7:

  • To support all patients, visitors, staff and volunteers
  • To listen with compassion to the things which are important to you
  • To offer Bible readings and Prays
  • To offer grief, crisis, and bereavement support
  • To assist in contacting representatives from your Faith Group


Hospital Chapel:

Our Chapel is open 24 hours for prayer, reflection, meditation and spiritual comfort.  It’s located just down the hall from the main entrance. Prayer requests left in the box inside the Chapel will be used in our regular prayer time.


Chapel Services:

The Chapel channel on your TV is AV6.  Regular services are being planned.  Easter, ANZAC, and Christmas Services are held in the Chapel.



If you would like to see a member of the Chaplaincy and Pastoral Care team or a Minister of your faith please let your nurse know or contact the hospital reception on (07) 4646 3000.


Whilst St Andrew’s Toowoomba Hospital has an appointed Chaplain, all religious denominations provide a visitation service comprising Ministers of Religion and Pastoral Care Workers.

More Information

  • Discharge Arrangements
  • Spiritual Care

Find A Specialist

The hospital employs approximately 500 staff with over 270 credentialed Visiting Medical Officers providing services to 22,500 patients annually.


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Hospital Map

St Andrew's Toowoomba Hospital is a 137-bed, acute care private hospital situated on the north-western side of Toowoomba.

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Job Opportunities

St Andrew's Toowoomba Hospital values the contribution of all of our staff. We recognise that retention of staff is as important as recruitment!



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Hospital Accreditation

St Andrew’s Toowoomba Hospital is a teaching hospital for the University of Queensland (UQ) and is member of the Australian Private Hospital’s Association (APHA) and the Private Hospital’s Association of Queensland (PHAQ). The hospital is also accreditated with the Australian Council on Healthcare Standards (ACHS).